At MahaNursing, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help with our easy and transparent return policy.
1. Eligibility for Returns
You may request a return or exchange within [7 / 10 / 15 days] of receiving your order if:
- The product is damaged, defective, or incorrect.
- The product is unused, unopened, and in its original packaging.
- You have the original invoice or proof of purchase.
Certain products may not be eligible for return due to hygiene or safety reasons, such as:
- Nursing equipment that has been used.
- Opened or used medical consumables.
- Personal care or health-related products.
2. How to Initiate a Return
To request a return, please contact our support team at [your support email or phone number] with the following details:
- Order ID
- Reason for return
- Supporting images (if applicable)
Once your request is approved, we will provide you with instructions for returning the item.
3. Refunds
After we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original method of payment within [5–10 business days].
Note: Shipping or delivery charges are non-refundable, unless the return is due to our error (damaged or wrong item sent).
4. Exchange Policy
If you wish to exchange a product for a different size, variant, or replacement of a defective item, please contact us within [X days] of delivery. Exchanges are subject to product availability.
5. Cancellations
Orders can be cancelled before dispatch. Once shipped, the order cannot be cancelled but may be eligible for return under the conditions above.
6. Contact Us
For any questions or concerns regarding returns or refunds, please reach out to us:
📧 Email: mahanursing@gmail.com
📞 Phone: 9545242739
📍 Address: Pune Maharastra